Home / Care settings / Aged care / The family
The residential aged care journey, step 6 of 6

The family sees the week, without ringing the desk

HealthOS Connections gives the family a window into their person's week: visits, activity stories, photos and messages. It starts from one emailed link, with no password to set up.

HealthOS Connections on three phones for a resident's daughter: her agreements and services, her mother's medicines for the day, and an activity story with a photo from the home.
Who takes part

The people at this step

The family

Sees the week, signs what needs signing, books services such as the hairdresser, and pays statements.

The lifestyle team

Post activity stories and photos to the resident's record, and the family sees them.

The nurses' station

Takes fewer calls asking how the week went.

What happens

Step by step

  1. One emailed link

    The family signs in from an email, with no password and no app store.

  2. The week, as it happened

    Visits, activity stories, photos and messages from the home.

  3. Agreements and services

    Signed agreements stay in one place, and premium services can be ordered from the resident's catalogue.

  4. The account

    Statements are paid from the same link.

Where it ends

The record the family sees is the one the care team keeps, so there is one story about each resident.

Back to the journey

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