One referral inbox. Every source.

Every referral becomes a person on the record without anyone re-typing them. Email, phone, fax, portal: every referral lands in one queue. Support at Home referrals arrive straight from Services Australia's aged-care gateway, a direct integration few systems offer. Triage, assess and waitlist from a single screen, and when a referral converts, the person is admitted without re-keying a field.

See it in motion.

Short, narrated explainers, pick a topic. Captions included.

From first contact to first service.

Referral inbox: Every referral source in one queue. Assign, triage and prioritise without switching systems.
Waitlist management: Track every prospect from first contact to first service. Automated follow-ups keep no one waiting in silence.
eForms and assessments: Digital intake forms, consent documents and assessments. Completed online with electronic signatures, stored against the client record.
Email parsing: Microsoft Graph integration reads referral emails and extracts key information automatically. No more copy-paste from Outlook.
Support at Home referrals, direct: Referrals sync straight from Services Australia's Aged Care Web Services (ACWS), care recipients matched or created with details, assessments and budgets prefilled. A direct government feed few systems offer.
A waitlist that cleans itself: When a care recipient is admitted by another provider, the gateway sync spots the entry event, flips the referral to accepted elsewhere and alerts your intake team, so nobody chases a person who has already found a place.

Every referral in one queue, triage from a single screen.

Email, phone, fax and portal referrals land in one inbox. Assign, triage and progress to assessment without switching systems.

HealthOS Referral Inbox showing every referral in one queue with source, status and triage actions

Waitlists that work across care settings.

Multi-context waitlists: Define waitlists by context, residential placement, respite, home care packages, ACAT assessment, outpatient programs. Each with its own criteria and workflow.
Priority criteria & SLAs: Each waitlist ranks people by a priority score you configure, weighting clinical acuity, social risk and operational factors to match your own triage policy, not a fixed formula. The score recalculates automatically as circumstances change. Set SLA targets (e.g. 28-day placement) and track compliance against them.
Real-time visibility: See wait times, position, SLA status and capacity across every facility and waitlist type. No spreadsheets, no phone calls, live data.
Intake integration: Referrals flow from the Intake module directly onto the appropriate waitlist. When a place becomes available, the next person moves to pre-admission automatically.

One view across every waitlist.

See position, priority, wait time and SLA compliance for every person across every waitlist context, residential, respite, home care and programs.

HealthOS Waitlist Management showing multi-context waitlists with entries across aged care, home care and general surgical waitlists

The intake pipeline

The intake pipeline tracks every interaction from first contact. Referral source, triage outcome, assessment status and waitlist position, all visible in one view.

Configurable triage workflows
Assessment scheduling
Document collection and storage
Automated status notifications
Pre-admission pipeline tracking

Dynamic care pathways

Care pathways in HealthOS are not static templates. They render on the fly based on the client's program, funding model, facility and clinical needs. Staff and consumers work through parallel care pathways together, each seeing the steps relevant to their role. Each facility gets a completely personalised experience without custom development. See how pathways and widgets are built →

Parallel pathways for staff and consumers, both progressing through the journey together
Pathways assembled dynamically from a toolbox of configurable widgets
Each facility can have its own pathway configuration, no code changes required
Widgets cover assessments, consent, scheduling, document collection and more
New widgets can be added to the toolbox and made available across all facilities instantly
Pathway logic adapts to funding stream, Support at Home, AN-ACC, NDIS, private

Solutions

Modules

Features

More

One referral inbox. Every source.

See it in motion.

From first contact to first service.

Every referral in one queue, triage from a single screen.

Waitlists that work across care settings.

One view across every waitlist.

The intake pipeline

Dynamic care pathways

Used across every care setting

See the intake pipeline in action.

Solutions

Modules

Features

More

One referral inbox. Every source.

See it in motion.

From first contact to first service.

Every referral in one queue, triage from a single screen.

Waitlists that work across care settings.

One view across every waitlist.

The intake pipeline

Dynamic care pathways

Used across every care setting

Aged Care

Home Care

Disability

Acute

See the intake pipeline in action.