Platform

One referral inbox. Every source.

Email, phone, fax, portal — every referral lands in one queue. Triage, assess and waitlist from a single screen.

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Capabilities

From first contact to first service.

Referral inbox

Every referral source in one queue. Assign, triage and prioritise without switching systems.

Waitlist management

Track every prospect from first contact to first service. Automated follow-ups keep no one waiting in silence.

eForms and assessments

Digital intake forms, consent documents and assessments. Completed online via DocuSign, stored against the client record.

Email parsing

Microsoft Graph integration reads referral emails and extracts key information automatically. No more copy-paste from Outlook.

Referral inbox

Every referral in one queue — triage from a single screen.

Email, phone, fax and portal referrals land in one inbox. Assign, triage and progress to assessment without switching systems.

HealthOS — Intake Intake Inbox Waitlist 34 Pre-admissions 8 Active Pathways 52 Completed PATHWAYS Residential Aged Care Home Care (SaH) Respite ILU / Retirement New Referrals 47 +12% On Waitlist 34 Pre-admission 8 Active Pathways 52 Avg Days to Admit 14 Referral Inbox + New Filter Name Source Pathway Status Priority Received Margaret Thompson REF-2026-0847 My Aged Care Residential AC In Progress Medium 6 May James Wilson REF-2026-0848 Hospital Residential AC New Urgent 7 May Dorothy Chen REF-2026-0849 GP Referral Home Care (SaH) New Normal 7 May Robert Patel REF-2026-0846 Phone Respite Assessment Normal 5 May Susan Nguyen REF-2026-0845 Email Residential AC In Progress Normal 4 May Intake Pipeline New referrals — 47 Triage — 38 Assessment — 24 Pre-admission — 8 Admitted — 3 Recent Activity New referral — James Wilson via hospital discharge 2 mins ago Assessment completed — Margaret Thompson 15 mins ago Waitlist follow-up due — Robert Patel (day 12) 30 mins ago Indicative wireframe — HealthOS Intake inbox & pipeline

The intake pipeline

The intake pipeline tracks every interaction from first contact. Referral source, triage outcome, assessment status and waitlist position — all visible in one view.

  • Configurable triage workflows
  • Assessment scheduling
  • Document collection and storage
  • Automated status notifications
  • Pre-admission pipeline tracking

Dynamic care pathways

Care pathways in HealthOS are not static templates — they render on the fly based on the client's program, funding model, facility and clinical needs. Staff and consumers work through parallel care pathways together, each seeing the steps relevant to their role. Each facility gets a completely personalised experience without custom development.

  • Parallel pathways for staff and consumers — both progressing through the journey together
  • Pathways assembled dynamically from a toolbox of configurable widgets
  • Each facility can have its own pathway configuration — no code changes required
  • Widgets cover assessments, consent, scheduling, document collection and more
  • New widgets can be added to the toolbox and made available across all facilities instantly
  • Pathway logic adapts to funding stream — Support at Home, AN-ACC, NDIS, private

Used across every care setting

See the intake pipeline in action.

A 45-minute walkthrough with real data from a reference deployment.