Care circle / On the audit trail
Quality and compliance teams

The evidence is already in the record

Quality Indicators, 24/7 RN reporting and Star Ratings data come from the care your team records every day. Every change to that record is kept for seven years.

The National Quality Indicator program screen in HealthOS.
Across care settings
Home care

Agreements signed before services start, and every visit recorded against the client’s agreement and budget.

Residential aged care

National Quality Indicators each quarter and 24/7 RN attendance each month, lodged to the Department of Health through GPMS.

Every setting

A seven-year append-only audit trail of who changed what, and when.

What changes before an audit

Reporting you can stand behind

Residential aged care

Quality Indicators without the portal

Quarterly National Quality Indicators are built from the care record for each service and lodged to the Department of Health’s GPMS gateway. Star Ratings data stays current as care is delivered.

Quality Indicator submission status for the quarter.
Residential aged care

24/7 RN reporting, each month

Registered nurse attendance and the monthly declaration are prepared from rostered and recorded shifts, then lodged through GPMS.

The GPMS operations console for Department of Health lodgements.

Nothing is hard-deleted

Every change is kept for seven years with the user, the time and the values before and after. A clinical note can be amended or retracted, and the original text stays in the journal. Every AI interaction is logged too.

  • Append-only audit for seven years
  • Original note text always kept
  • AI use logged alongside the record
Home care

Agreements come before charges

Home care and Higher Everyday Living Fee agreements are generated from your templates and signed before services are billed. An unsigned line is blocked, so it never turns into a write-off.

A home care agreement template with merge fields.

Compliance cycles you can version

A monthly compliance cycle can run as a pathway. Pathways are versioned when published, and anything already underway stays on the version it started with. Clinical modules cover falls, restraint, infection control and behaviour.

A pathway shown as a series of stages.
On YouTube

See it in action

All videos
2:49
Services: HELF agreements, digital signing and billing

Show us your next audit

We’ll show you where each piece of evidence lives in HealthOS.