Know what’s happening, without chasing anyone
Families, residents and home care clients see the schedule, the visits and the budget from one emailed link. There’s no password to remember.
The schedule, who visited, what was done and what the budget is doing.
A window on the week: visits, activity stories, photos and messages.
Supports delivered, bookings and how the plan budget is tracking.
Pre-admission questions, education packs and financial consent, completed at home.
The care, the money and the paperwork in one place
One link, and you’re in
We email a sign-in link. Families can link an Apple or Google account later, and the app opens already signed in. Push notifications cover visit changes, activity stories and messages, and families can message the care team without phoning.
- No password to set up
- Care plans and upcoming services
- Messages straight to the care team
See the price before you book
Support at Home prices are shown before anything is ordered, and families can only book services their signed agreement covers. Extras like hairdressing, podiatry and lifestyle activities sit in the same catalogue, charged through the provider’s finance system.
Agreements signed in the portal
Home care agreements and Higher Everyday Living Fee agreements are generated from a template, prefilled from the quote, and signed in the portal. Nothing is billed until the agreement is signed.
Built for every family
The portal remembers a family’s preferred language and flags when an interpreter is needed. Substitute decision-makers have their own path through it, and a large-format mode is designed for people living with dementia. Materials are available in community languages.
Readings from home, for the family too
When monitoring moves home, families can follow it. A family view of chronic-condition pathways and today’s measurements is rolling out now.
See it in action
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