Funded care and premium services. One catalogue.

Services get planned, delivered and billed from the one record, so nothing falls between the office and the floor. Book it, deliver it, bill it: every charge signed for. Service ordering, scheduling and supplier integration across every funding model, from Support at Home to NDIS to private pay. And the new Higher Everyday Living Fee rules come built in: flagged services generate the agreement, and the family signs it in the portal.

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See it in motion.

A short, narrated explainer. Captions included.

Service delivery, automated.

Service catalogue
One catalogue for funded, premium and bundled services. Pricing rules configured per funding model, SaH, NDIS, AN-ACC, private pay. When government changes categories or rates, you update a rule.
Ordering & scheduling
Staff order services from the catalogue. Scheduling allocates workers, rooms or equipment. Families see upcoming services in HealthOS Connections. Orders post to your ERP.
Premium services for families
Hairdressing, physiotherapy extras, podiatry, lifestyle activities, surfaced to families through Connections alongside funded care. Families order directly, and the charge posts to your ERP for billing. Revenue flows to the provider.
Supplier integration
Connect to external service providers, allied health, transport, catering, maintenance. Orders flow out, invoices flow back. One data layer across internal and external delivery.
Partner booking
Third-party service providers book directly through the partner portal. Agreements gate access, partners only see services they are contracted to deliver. Work queues surface assigned jobs with client details, and service delivery flows back into the unified record.
Higher Everyday Living Fees, handled
HELF compliance is a real burden, every higher everyday living fee needs an informed, signed agreement, and a service delivered without one is a cost the provider absorbs. In HealthOS, flagged services generate the agreement from your template, the family signs it in Connections, and billing is gated on it: only agreement-backed services bill, with unsigned lines surfaced as blocked instead of becoming write-offs.

One view of every service, funded and premium.

Staff order from the catalogue, scheduling assigns resources, and families see services in Connections.

HealthOS Service Catalog showing 135 services with pricing, attributes, visibility and booking settings

Built for Support at Home pricing

SaH pricing categories and rates are configured, not hard-coded. When government updates rates or restructures categories, you change a configuration. No development cycle, no vendor ticket, no waiting.

  • SaH pricing rules built in from day one
  • Rate changes applied across the catalogue instantly
  • Category mapping to government schedule maintained centrally
  • Pricing visible to families in Connections before they order
  • Reference rate guardrails, flag services priced above government benchmark rates
  • Agreement-gated access. Families and partners can only book services covered by their signed agreement
  • SaH invoice management with line items and attachments
  • Eligible catalogue filtering based on the person's approved funding categories

Premium services as a revenue channel

Premium services are surfaced to families through Connections alongside funded care. Families browse and order, without calling the office. The charge posts to your ERP for billing, with full visibility in the dashboard.

  • Families browse and order premium services themselves
  • Charge posted to your ERP for billing
  • Higher Everyday Living Fee agreements signed in the portal, no chasing
  • Premium revenue tracked separately in Insights
  • Integrated with funded care in the same service record

Services across every care setting

See the service platform in action.

We will walk you through it on real data. Bring questions.