Home and community care on one platform.

Care at home is the sector's economical answer, and the hardest care to coordinate. HealthOS runs it from one record: clients see their budget, workers see their day, and claims follow the care. Support at Home replaced Home Care Packages overnight, new claiming, budgets and agreements legacy tools never anticipated. HealthOS is built for the new framework: Support at Home, CHSP and DVA on one service catalogue, one inbox, one data layer.

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See it in motion.

A short, narrated explainer. Captions included.

The problems you already know.

Multiple funding streams

Different programs, different rules, different reporting. Staff need to know which funding line covers which service for each client.

Disconnected scheduling

Care workers in the field, coordinators in the office, families at home. Everyone working from different information.

Manual claims processing

Preparing government claims means extracting data from multiple systems, checking codes, and reconciling manually.

From referral to service order, connected.

HealthOS home care schedule and roster showing the day's visits by client, worker and status

Unified service catalogue

One catalogue across all funding streams. Every service is mapped to the funding line that covers it (the right program, the right price, the right claim) so staff order care without memorising which rule applies to whom.

  • Support at Home, CHSP and DVA on one catalogue
  • Each service auto-mapped to its funding line and price
  • Eligible-catalogue filtering, only services the client's funding covers
  • Price controls with reference-rate guardrails on above-benchmark pricing

Field to finance

Care workers complete services in the field. Delivery records post straight to your ERP for invoicing, and Support at Home claims and contributions lodge to Services Australia through ACWS, prepared from the same records, not re-keyed.

  • Care worker mobile access
  • Real-time service delivery records
  • Automated posting to your ERP
  • HealthOS Connections for clients and families

Between-visit monitoring and early detection

Clients living at home are most vulnerable between visits. Auto-syncing connected devices sync vital signs to the clinical record, detecting deterioration before the next scheduled visit.

  • Remote monitoring with no phone setup required
  • Clinical threshold alerting for chronic conditions
  • Prevention screening built into care pathways
  • HealthOS Connections visibility for carers and substitute decision-makers

Your coordinator's command centre.

One view across every funding stream, Support at Home, CHSP and DVA. Budget visibility, service scheduling and Services Australia verification in real time.

Built-in connectors for home care.

Services Australia your ERP

Care happens behind a front door. Families still see it.

When care is delivered in hundreds of homes, nobody walks past a nurses' station. HealthOS Connections shows families the schedule, who visited, what was done and what the budget is doing, from one emailed link, no password required. The phone stops being the only window.

See the family portal

Related solutions

See HealthOS in your home care setting.

We will walk you through it on real data. Bring questions. You bring the hardest thing your current platform can't do.