Home and community care on one platform
Care at home is the sector's economical answer, and the hardest care to coordinate. HealthOS runs it from one record: clients see their budget, workers see their day, and claims follow the care.
Built for the new framework: its claiming, budgets and agreements.
On the same service catalogue, inbox and data layer.
Mapped to its own funding line and price, like every other stream.
From referral to service order, connected
A new framework that legacy tools never anticipated
Support at Home replaced Home Care Packages overnight, with new claiming, budgets and agreements. Most providers already juggle several programs, each with its own rules and reporting, so staff have to know which funding line covers which service for each client. Care workers are in the field, coordinators are in the office and families are at home, often working from different information. And preparing government claims still means pulling data out of several systems, checking codes and reconciling by hand. HealthOS puts Support at Home, CHSP and DVA on one service catalogue, one inbox and one data layer.
One service catalogue across all funding streams
Every service is mapped to the funding line that covers it: the right program, the right price and the right claim. Staff order care without memorising which rule applies to whom.
- Support at Home, CHSP and DVA on one catalogue
- Each service auto-mapped to its funding line and price
- Eligible-catalogue filtering, so staff only see services the client's funding covers
- Price controls with reference-rate guardrails on above-benchmark pricing
Field to finance
Care workers complete services in the field. Delivery records post straight to your ERP for invoicing. Support at Home claims and contributions are prepared from the same records and lodge to Services Australia through its aged care claiming channel (ACWS), with nothing re-keyed.
- Care worker mobile access
- Real-time service delivery records
- Automated posting to your ERP
- HealthOS Connections for clients and families
Between-visit monitoring and early detection
Clients living at home are most vulnerable between visits. Auto-syncing connected devices send vital signs to the clinical record, so deterioration can be picked up before the next scheduled visit. See wellness and monitoring.
- Remote monitoring with no phone setup required
- Clinical threshold alerting for chronic conditions
- Prevention screening built into care pathways
- HealthOS Connections visibility for carers and substitute decision-makers
Your coordinator's command centre
One view across every funding stream: Support at Home, CHSP and DVA. Coordinators see budgets, schedule services and check Services Australia verification as it happens. Built-in connectors cover Services Australia and your ERP.
Care happens behind a front door. Families still see it
When care is delivered in hundreds of homes, nobody walks past a nurses' station. HealthOS Connections shows families the schedule, who visited, what was done and what the budget is doing. It starts from one emailed link with no password required, so the phone stops being the only window. See the family portal.
See it in action
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See HealthOS in your home care setting
We will walk you through it on real data. Bring the hardest thing your current platform can't do.