Six portals. One record.

When the workforce is spread across facilities and hundreds of homes, the worker app is the nurses' station in their pocket (six portals, one record, everyone seeing the same truth. Staff, family, care worker, admin, mobile app and partner portal) each sees exactly what they need, all drawing from the same source of truth.

See it in motion.

A short, narrated explainer. Captions included.

No passwords. No IT tickets. No app store hunt.

Family members are often in their seventies and eighties themselves. The way in has to be effortless, so it is.

Magic links first: The care team sends an invitation, and tapping the link signs the family member in. No account to create, no password to remember, nothing to forget between visits.
Then their own login: When they want a login of their own, they link the portal to the account already on their phone, sign in with Apple or Google, and from then on it is one tap.
Then the app, if they want it: The same link hands off to the native app: it opens already signed in, and activity stories, visit changes and messages arrive as push notifications.

What a family sees when they log in.

Upcoming visits, who is coming and when, messages to the care team, without a phone call. This is the live family portal, not a mock-up.

HealthOS Connections family portal showing upcoming visits and quick actions for a family member

Purpose-built for every role.

Staff portal: Clinical and administrative staff access the full client record, care plans, progress notes and service orders.
HealthOS Connections: Families see care plans, upcoming services and messages to the care team, without calling the office. A family-facing view of chronic condition pathways and today's monitoring measurements is rolling out.
HealthOS Worker: Field workers see their schedule, client details and service delivery forms. Complete services on the go.
Admin portal: Organisation-wide configuration, user management, reporting and system administration.
Mobile app: Native mobile app with magic-link authentication, push notifications and in-app e-signatures. Genuinely multi-tenant, a single app binary serves every organisation, resolving which one it belongs to at runtime, so there's no per-customer build to maintain or ship. Deep links open directly to the relevant record.
Partner portal: Third-party service providers, allied health, transport, catering, onboard through a dedicated partner portal. Manage agreements, browse an agreement-gated catalogue and submit service requests, then track their own requests, without needing staff-level access.

Every role sees what they need, from one record.

Staff, families, care workers, admins, mobile users and partner organisations each get a purpose-built view. Every portal draws from the same source of truth.

Role-based access, one record

Every portal draws from the same underlying record. Update a care plan in the staff portal and HealthOS Connections is kept in sync with the underlying record.

Magic-link sign-in, with optional Apple or Google account linking
Role-based access control
Organisation branding per portal
Data kept in sync with the underlying record

Chronic conditions in the care team workspace

HealthOS gives the care team a dedicated view of a person's active chronic condition pathways. Today's measurements show what's due, what's completed and what's overdue, supporting adherence and follow-up. A patient- and family-facing view in HealthOS Connections is rolling out.

Active pathway summary per condition (CVD, diabetes, CKD, COPD) with current status
Today's measurements: due, completed and overdue monitoring widgets at a glance
Measurement rollup that can be filtered for a patient audience, only patient-relevant data shown
Cross-pathway deduplication: if BP is monitored on both CVD and CKD pathways, one reading satisfies both
Coming to Connections: the same view for patients and families, drawn from the same underlying record, no data entry duplication

Inclusive by design

HealthOS Connections supports every family member, regardless of language, literacy or cognitive capacity. Built for the populations who need integrated care the most.

Language preference recorded at person level, interface and communications respect preferred language
Interpreter-required flags visible to staff at point of care
Substitute decision-maker (SDM) workflows, nominated representatives can receive communications and request services on the person's behalf
Dementia-inclusive design, passive monitoring view for SDMs, simplified navigation, large-format display mode
Culturally and linguistically diverse (CALD) family support, translated materials pathway for community languages

Partner portal, third-party service delivery

External service providers onboard through a dedicated partner portal. They manage their organisation profile, browse an agreement-gated catalogue and submit service requests, then track their own requests, all without needing staff-level access to the clinical system. Agreements define which services each partner can deliver and at what rates.

Partner organisations onboard with their own portal login
Partners browse an agreement-gated catalogue and submit service requests; requests route to the provider's work queue
Service agreements define scope, rates and billing terms
Partners track their own requests without staff-level system access

Solutions

Modules

Features

More

Six portals. One record.

See it in motion.

No passwords. No IT tickets. No app store hunt.

What a family sees when they log in.

Purpose-built for every role.

Every role sees what they need, from one record.

Role-based access, one record

Chronic conditions in the care team workspace

Inclusive by design

Partner portal, third-party service delivery

Portals across every care setting

See the portals in action.

Solutions

Modules

Features

More

Six portals. One record.

See it in motion.

No passwords. No IT tickets. No app store hunt.

What a family sees when they log in.

Purpose-built for every role.

Every role sees what they need, from one record.

Role-based access, one record

Chronic conditions in the care team workspace

Inclusive by design

Partner portal, third-party service delivery

Portals across every care setting

Aged Care

Home Care

Disability

Acute

See the portals in action.