Aged Care

Residential aged care, without the silos.

Unify intake, funding, clinical care and compliance across every facility — one platform for administration and clinical teams alike.

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Challenges

The problems you already know.

Fragmented systems

Intake in a spreadsheet, care plans in one system, billing in another. Staff navigate between five different interfaces every shift.

Government reporting burden

AN-ACC assessments, QI reporting, star ratings — all requiring manual data extraction from disconnected systems.

Family communication gaps

Families want updates. Staff want to provide them. But the information lives across too many places to share efficiently.

How HealthOS helps

From referral to care plan, connected.

One intake pipeline

Referrals from My Aged Care, hospitals, families and GPs land in a single inbox. Triage, assess and waitlist without re-keying.

  • My Aged Care referral handling
  • Hospital discharge coordination
  • Family enquiry tracking
  • Automated waitlist management

Funding and claiming, connected

Service orders flow directly to your ERP. ACWS claiming is built in. Budget tracking and funding visibility in real time.

  • AN-ACC funding alignment
  • Service orders to your ERP
  • ACWS claiming via Services Australia
  • Real-time funding visibility

Clinical care, prevention and early detection

Fifteen clinical modules share one record. Chronic condition pathways embed prevention screening at every touchpoint. Remote monitoring detects deterioration between visits — before it becomes an emergency.

  • Chronic condition care pathways (CVD, diabetes, CKD, COPD)
  • Cellular-connected remote monitoring — no smartphone required
  • Prevention screening at pathway entry and scheduled intervals
  • HealthOS Connections for families and substitute decision-makers
Services

Premium services, from agreement to ERP.

Residents sign a services agreement, browse and order from a personalised catalogue, and orders flow straight through to your ERP — no re-keying, no paper trail.

HealthOS — Connections Sunrise Aged Care Welcome, Sarah Thompson (Margaret's daughter) My Account Premium Services Agreement For Margaret Thompson — Room 14, Sunrise Aged Care Toorak Service Agreement — Premium Extras Awaiting Signature INCLUDED SERVICES Hairdressing (monthly) $45.00/visit Included Podiatry (6-weekly) $65.00/visit Included Massage therapy (weekly) $80.00/session Included Foxtel / streaming (monthly) $25.00/month Included Estimated monthly total: $295.00 Digital signature via DocuSign — sent to authorised representative Digital Signature DocuSign Signature capture area embedded in portal Sign Agreement Agreement stored in resident record. Services activated immediately on signature. Or download PDF to sign offline Indicative wireframe — HealthOS Connections: premium services agreement
Integrations

Built-in connectors for aged care.

Services Australia (ACWS) Your ERP DocuSign HI Service PRODA OntoServer

Related solutions

See HealthOS in your aged care setting.

A 45-minute walkthrough with real data from a reference deployment. You bring the hardest thing your current platform can't do.