The enquiry and the referral, in one inbox
A daughter enquires from the home's website while her mother's My Aged Care referral arrives. Both land in the same inbox, and what Services Australia already knows comes back from ACWS.
The people at this step
Usually makes the first contact, often a daughter or son who holds an enduring power of attorney. Their enquiry is tracked from the moment it arrives.
Accept the My Aged Care referral, match it to the enquiry, and look the person up in ACWS before anyone visits.
May be the one referring, when the move into care follows a hospital stay.
Step by step
- An enquiry from the website
The family's enquiry is logged and followed up, so a slow week does not lose a placement.
- The My Aged Care referral
The referral arrives in the same inbox as hospital, family and GP referrals, and waits for intake to accept it.
- What ACWS already knows
The care recipient record and approval come back from the My Aged Care lookup, labelled with where they came from and when.
- A pathway, or the waitlist
Accepted, the referral moves onto the home's admission pathway, or onto the waitlist until a room is free.
What the next step gets
Admission starts with a person whose approval is confirmed and whose family is already known to the home.
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