Home / Care settings / Specialists & private rooms / The claim & the counter
The specialist rooms journey, step 3 of 6

Claimed through Eclipse, paid at the counter

Patient claims, bulk bill claims and DVA claims go through Eclipse from the visit. The patient's invoice shows the expected Medicare benefit, and payments are taken on the counter's EFTPOS terminal.

The Rooms to claim worklist in HealthOS: each visit not yet claimed, with its patient, specialist, charge and whether it is ready to lodge.
Who takes part

The people at this step

The front desk

Works the to-claim worklist, lodges each claim and takes the payment at the counter.

A second staff member

Approves refunds, which always need a second person.

The patient

Pays at the counter, with Medicare's share posting to the right part of the account.

What happens

Step by step

  1. The to-claim worklist

    Every visit not yet claimed, and what is stopping it.

  2. Lodged through Eclipse

    Patient, bulk bill and DVA claims, with their status and same-day deletion from the visit.

  3. The patient's invoice

    Raised from the visit with the expected Medicare benefit printed on it.

  4. At the counter

    Payment on an EFTPOS terminal from the same screen. Medicare Easyclaim on the terminal is in development.

What the next step gets

The visit is claimed and paid, and the letter can go to the GP.

Next: The letter to the GP

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