The referral, checked against My Aged Care
The Support at Home referral lands in the inbox and is checked through Services Australia: the care recipient found, their My Aged Care ID and an active classification approval.
The people at this step
Accepts the referral, runs the My Aged Care lookup and books the initial home visit and assessment.
Visits the client at home and agrees the services with them.
Signs the service agreement from one emailed link.
Step by step
- The referral arrives
It lands in the same inbox as every other referral the service takes.
- Checked with Services Australia
The My Aged Care lookup confirms the care recipient and their classification approval.
- The first visit
The initial home visit and assessment is a step on the client's pathway, assigned to staff.
- The agreement
The client signs the service agreement in HealthOS Connections.
What the next step gets
Planning starts with a confirmed client, a known budget and a signed agreement.
See HealthOS in your home care setting
We will walk you through it on real data. Bring the hardest thing your current platform can't do.