One inbox for every referral, checked against Medicare
Requests for admission from surgeons' rooms, GP referrals, emails and faxes land in one queue. Before anyone rings the patient, their identity and entitlements are checked from the record.
The people at this step
Send a Request for Admission from a link the hospital gives them, or straight from their own rooms if they run HealthOS too. The procedure, MBS items and surgeon travel with it.
Works one queue whatever the referral came in on. They check the patient against Medicare and the HI Service, set the urgency and accept the referral onto a pathway.
Has not had to do anything yet. Their first contact is an email with one link.
Step by step
- The request arrives
A Request for Admission lands under Requests for Admission at the top of the inbox. Emailed referrals are read into the same queue, so nothing waits in a mailbox.
- Who the patient is, checked once
The IHI is looked up through the HI Service, and Medicare and DVA are verified from the person's record over the hospital's PRODA connection.
- Triage and a pathway
Admissions set the urgency and accept the referral onto the hospital's pathway for the procedure, or onto a waitlist when there is no date yet.
- A booking
The accepted referral becomes the booking pre-admission works from, and the patient is sent their link.
What the next step gets
Pre-admission starts with a booked patient whose identity, cover and procedure are already on the record.
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