Multi-context waitlists across the care continuum. Aged care placement, respite, home care packages, ACAT assessments and programs — one system, real-time priority, clear SLAs.
Book a demoDefine waitlists by context — residential placement, respite, home care packages, ACAT assessment, outpatient programs. Each with its own criteria and workflow.
Configurable priority scoring per waitlist definition. Set SLA targets (e.g. 28-day placement) and track compliance. Priority recalculates as circumstances change.
See wait times, position, SLA status and capacity across every facility and waitlist type. No spreadsheets, no phone calls — live data.
Referrals flow from the Intake module directly onto the appropriate waitlist. When a place becomes available, the next person moves to pre-admission automatically.
See position, priority, wait time and SLA compliance for every person across every waitlist context — residential, respite, home care and programs.
A residential aged care placement waitlist is fundamentally different from an ACAT assessment queue or a respite booking. HealthOS lets you define waitlists by context, each with its own priority criteria, capacity model and SLA targets.
Priority isn't static. When a person's clinical situation changes — a hospital admission, a carer breakdown, a deterioration event — their waitlist priority recalculates automatically based on configurable scoring rules.
When a bed or place becomes available, HealthOS surfaces the highest-priority person, initiates pre-admission workflows and transitions them off the waitlist — all within the same platform the intake team already uses.
A 45-minute walkthrough showing multi-context waitlists, priority scoring and intake integration.